FAQ

Frequently Asked Questions

How do I place an order?

You can directly select your favorite products on the store page and follow the system prompts to complete the order placement and payment process.

Is my payment information secure?

Absolutely secure! We fully protect the security of your payment information through two core measures:
  1. Our payment platform is certified with PCI-DSS (Payment Card Industry Data Security Standard), fully complying with the global security standards for processing cardholder data.
  2. We adopt end-to-end encryption technology, which can comprehensively protect your credit card details, billing address and other payment-related information. You can rest assured that every transaction is 100% secure.

Order Shipping and Delivery Time

The entire order fulfillment process is divided into two stages:
  • Order Processing: After your order is confirmed (usually within 12 hours after successful payment), we will process and ship the order within 2 working days.
  • Delivery Time
    • Domestic Orders: The standard delivery time is 3-8 working days.
    • International Orders: Delivery takes 5-22 working days, depending on your location and local customs clearance procedures.

Order Tracking

Yes, you can track the logistics status of your order in real time:
  1. Once your order is shipped, we will send the logistics tracking number to your registered email address. Meanwhile, you can also find this number in the "Order History" section of your personal account.
  2. You can log in to the official website of the courier company (such as UPS, DHL), enter the tracking number to check the real-time logistics status of the package, including the estimated delivery date.

Shipping Fee

We offer free standard shipping service for all orders with no minimum purchase requirement.

Product Assembly

No assembly is required at all! All products have completed the full pre-assembly process before shipment. You just need to unpack the product and it can be ready for use within 1 minute, without any tools or extra steps.

Return Policy

We provide a 30-day worry-free return guarantee for all products:
  1. If you are not satisfied with the purchased product, you can submit a return request within 30 days after receiving the product.
  2. We will bear all the return shipping costs.

Contact Customer Service

You can contact our customer service team via email:
  • Email Address: WheatFieldService@outlook.com
  • Efficient Communication Tips: When sending an email, please attach your order number (if applicable) and describe your problem in detail (e.g., order inquiry, return request, etc.).
  • Response Time: Our customer service team will get back to you within 48 working hours (working days are Monday to Friday, excluding statutory holidays).